Q? Who is CARSTAR Wicklunds Liberty?
A. CARSTAR Wicklunds Liberty is a locally owned and operated collision repair facility serving Liberty, MO and the surrounding Kansas City Northland. We’re part of the national CARSTAR network — meaning we combine local service and reputation with nationwide standards, training, and quality guarantee. Our technicians receive regular, advanced training and are committed to delivering safe, reliable, and high-quality repairs.
Q? What should I do right after a car accident?
A.If there are injuries, call 911 first. If safe to do so, do not move your vehicle unless it’s necessary for safety. Record the date, time, and location, and get the driver, license plate, and insurance information of all parties involved. If there are witnesses, get their names and phone numbers. Take photos of the vehicles, the damage, and the scene — and contact your insurance company promptly. This documentation helps ensure a smooth repair and claim process.
Q? Who has the right to choose my collision repair shop — me or my insurance company?
A. The repair shop decision is yours. Insurance companies may make recommendations, but you ultimately have the right to select the shop you trust. Choosing a shop with good certifications, transparent service, and a strong warranty — like CARSTAR Wicklunds Liberty — can give you better quality and peace of mind.
Q? Are all collision repair warranties the same?
A. No. Warranty terms can vary widely. Some shops offer warranties only as long as they stay in business; others may offer “lifetime” warranties tied to vague terms. CARSTAR’s nationwide lifetime warranty stays valid for as long as you own your vehicle — giving you long-term protection and confidence.
Q? Does using CARSTAR void my manufacturer warranty? Does that mean I must have repairs done at the dealership?
A. Not necessarily. Many dealerships do not have their own full-service collision repair facilities and may outsource repairs elsewhere — possibly to shops like CARSTAR. As long as the repair shop meets manufacturer standards for parts, methods, and certifications (as CARSTAR does), you are generally free to have your vehicle repaired at our facility without voiding your warranty.
Q? Why do estimates vary so much between auto body shops?
A. Estimates can differ based on how thorough the appraisal is. Some shops may overlook hidden or structural damage, under-estimate labor, or skip required repair steps. At CARSTAR Wicklunds Liberty, we take our time to conduct a complete inspection — including structural, safety, paint, and alignment checks — to ensure what’s written on the estimate reflects a safe, high-quality repair.
Q? How do I know if I need to pay a deductible?
A. Whether you pay a deductible depends on your insurance policy — not on the repair shop. If you’re at fault or filing a collision claim, be sure to check your policy’s deductible amount. Deductibles for comprehensive or collision claims often range from a few hundred to a thousand dollars. Always confirm with your insurance company before scheduling repairs.
Q? When and how do I pay my deductible?
A. You pay your deductible when you pick up your repaired vehicle. CARSTAR accepts standard payment methods and — at participating locations — may offer financing options if needed.
Q? How can I trust that the repairs will be done correctly?
A. CARSTAR Wicklunds Liberty technicians are certified and trained by leading industry bodies (like ASE and I-CAR). We adhere to strict quality standards and use only high-quality parts and repair methods. Plus, our nationwide lifetime warranty ensures that if anything goes wrong with the repair workmanship or materials — while you own the car — we’ll take care of it.
Q? Do I need to replace my child’s car seat after an accident?
A. Yes. If a child seat was in the vehicle during the crash, safety experts recommend replacing it — even if it looks undamaged. This ensures that the seat’s internal safety mechanisms are intact and able to protect your child properly in the future.
