Frequently Asked Questions

Q? Who is CARSTAR Wicklunds Liberty?

A. CARSTAR is an international franchise of high quality collision repair facilities. We are committed to providing a consistent quality product to our customers and insurance partners. Our technicians are highly trained and continually receive technical training to ensure they are qualified to work on any vehicle. Customer satisfaction is our number one priority.

Q? What should I do after an accident?

A. First, stay calm. If there are injuries, call 911 immediately. Do not move your vehicle, unless you are in immediate danger and it would be safer to get your vehicle in a different location. You should get the name of the person (s) driving the other vehicle (s) involved along with their phone number, driver’s license, vehicle license and insurance information. Try to obtain any witness’ name and phone number (s). Note the location, time and date. If you have a camera, take pictures.

Q? Who gets to choose my collision repair shop, me or my insurance company?

A. The right to choose your repair shop is yours. A high quality collision repair shop will be honest, maintain up to date training and certifications, perform quality repairs and will offer a written warranty. CARSTAR offers the only 5 year nationwide warranty as an added benefit.

Q? Are all collision repair warranties the same?

A. No. Some facilities offer “lifetime” warranties, but whose lifetime? Is it the lifetime of the facility, (or its ownership), or the lifetime of your vehicle? CARSTAR’s lifetime warranty is good for as long as you own your vehicle.

Q? My vehicle is still under warranty. Does it need to be repaired at the dealer?

A. No. Not every dealership has their own collision repair facility, and they may send their vehicles elsewhere for repairs. Your vehicle’s warranty is with your vehicle’s manufacturer, not solely with the dealership. The CARSTAR network provides its customers with a nationwide warranty that is will be honored at any CARSTAR location throughout the nation.

Q? Why are estimates so different from one shop to another?

A. One of the reasons estimates may differ from another shop is thoroughness of the appraisal process. Some estimates may leave necessary repairs out of the initial estimate, causing the amount to be different from another facility. At CARSTAR we take our time to identify the steps necessary for a quality and safe repair for your vehicle.

Q? How do I know if I need to pay a deductible?

A. If you are responsible for the accident, and the claim is going through your insurance company, you will determine how much your deductible is based on what your policy states. Deductibles range anywhere from $250.00 – $1000.000. The amount of the deductible also depends on whether the claim is considered a comprehensive claim, collision, uninsured motorist or “hit and run.” It is very important to check with your insurance company to determine the type of deductible.

Q? How do I know that the repairs will be done right?

A. CARSTAR facilities offer a 5-year nationwide warranty that will be honored throughout the nation at any CARSTAR location. Our technicians are highly trained through ASE and I-CAR. We maintain strict standards for certification so that you can rest assured the repair is done right!

Q? Do I need to replace my child’s car seat after an accident?

A. Yes. The National SAFEKIDS network recommends that you replace any car seat that was in the vehicle during an accident.

Q? When and how do I pay my deductible?

A. Your deductible is due when you pick up the vehicle after repairs are complete. Financing is available for deductibles at participating CARSTAR facilities.

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