Q? Who is CARSTAR Wicklunds Liberty?
A. CARSTAR is an international franchise of high quality collision repair facilities. We are committed to providing a consistent quality product to our customers and insurance partners. Our technicians are highly trained and continually receive technical training to ensure they are qualified to work on any vehicle. Customer satisfaction is our number one priority.
Q? What should I do after an accident?
A. First, stay calm. If there are injuries, call 911 immediately. Do not move your vehicle, unless you are in immediate danger and it would be safer to get your vehicle in a different location. You should get the name of the person (s) driving the other vehicle (s) involved along with their phone number, driver’s license, vehicle license and insurance information. Try to obtain any witness’ name and phone number (s). Note the location, time and date. If you have a camera, take pictures.
Q? Who gets to choose my collision repair shop, me or my insurance company?
A. The right to choose your repair shop is yours. A high quality collision repair shop will be honest, maintain up to date training and certifications, perform quality repairs and will offer a written warranty. CARSTAR offers the only 5 year nationwide warranty as an added benefit.
Q? Are all collision repair warranties the same?
A. No. Some facilities offer “lifetime” warranties, but whose lifetime? Is it the lifetime of the facility, (or its ownership), or the lifetime of your vehicle? CARSTAR’s lifetime warranty is good for as long as you own your vehicle.
Q? My vehicle is still under warranty. Does it need to be repaired at the dealer?
A. No. Not every dealership has their own collision repair facility, and they may send their vehicles elsewhere for repairs. Your vehicle’s warranty is with your vehicle’s manufacturer, not solely with the dealership. The CARSTAR network provides its customers with a nationwide warranty that is will be honored at any CARSTAR location throughout the nation.